NC Trailers - Safety Advantage Service

Over 15,000 vehicle accidents occur daily in the US.  When a driver is towing a trailer, an accident in even more likely to occur.  Many trailer related accidents occur due to negligence and inexperience.  However, you can help prevent these accidents from occurring by simply choosing NC Trailers for your trailer needs!  NC Trailers provides our Trailer Safety Advantage Service with every trailer sold at our location.  

Drivers do not require any special license to tow a trailer. So, anyone, regardless of their experience, can hookup to a trailer and attempt to tow it down the road.  It is always a great idea for all experience levels to familiarize yourself with the safety features and best practices when towing a utility, dump, gooseneck, car or enclosed trailers. 

During the purchase process, NC Trailers provides every customer who picks up their trailer at our dealership location with our Trailer Safety Advantage Service. This service includes inspecting the lights, brakes, coupler, tires, and the tow vehicles towing systems.  

Lights:  The service starts before we even hookup your trailer to your vehicle.  Our hookup technicians check the parking lights, turn signals, brake lights, and other lights on your trailer with a tester.  Once we determine everything on the trailer is working properly, we inspect your vehicles trailer connection to make sure you have the proper plug configuration.  We will check the trailer lights again once you have hooked up the trailer to your vehicle.   

You would be surprised how often this service finds blown fuses and damaged trailer plugs on vehicles.  We can even take care of quick fixes like blown fuses on the spot!

Brakes:  State law varies when it comes to trailer brake requirements.  For most states, trailers rated over 3,000 pounds Gross Vehicle Weight Rating (GVWR) require brakes.  Yes, in North Carolina, the limit is technically 4,000 pounds but many surrounding states require brakes at 3,000 pounds.  So, most trailers rated over 3,000 pounds GVWR will have brakes.  

We will test the brakes with a tester prior to hooking the trailer to your vehicle.  Then we will test the brakes again once the trailer is hooked up to your vehicle.  We assist customers in understanding how to operate their brake controllers.  We then help setup and adjust the brake controller so it operates properly with the trailer brakes.  Don't worry, if you don't have a brake controller installed on your vehicle, we can help with that too! 

Brake away systems are an emergency braking system for trailers with electric brakes.  These systems are required by federal law so we must have them working no matter what state you are located.  Breakaway systems are connected from the trailer to the vehicle with a small cable. After we test the system, we show you the proper way to connect the breakaway cable to the vehicle to satisfy law enforcement and to help you in preventing it from dragging the road in tow.  

Tires:  Where the rubber meets the road... literally!  During the Safety Advantage Service, we inflate the tires to the manufacturers recommended pressure and torque the lug nuts to the proper rating.  We make sure you are informed of the pressure and torque for your future use.  

One thing that is often neglected on new trailers is lug nut torque.  Our service does provide this when you purchase the trailer.  However, you must re-torque the lug nuts on trailers after the first 100 miles of use. Reminding our customers of this requirement before they leave is an important part of the NC Trailers Safety Advantage. 

Why must the lug nuts be re-torqued after the first 100 miles of operation?  Because trailer rims are brand new and have never been towed on the highway.  This means that any paint, dust or grime that may be between the lug nut and the rim will typically NOT work itself free until the trailer towed over the road.  After the first 100 miles of use, re-torque the lug nuts. At that point, the rim is typically considered "seated" and will not loosen as quickly in the future.  

Coupler:  You would be surprised how often people attempt to tow trailers with mismatched ball size and coupler size.  If not corrected, a bump in the road can cause the trailer can actually bounce off the ball and create a very dangerous situation.  It is also important to have an adequately rated ball mount and ball on your tow vehicle.  A proper ball mount includes an adequate weight rating and drop to ensure level towing.  Level towing is essential for the proper functioning of your trailers suspension.  Don't worry, our hookup techs check these items during the service to make sure you have a safe setup.  

Safety Chains:  Safety chains are a required safety feature for trailers.  Not only must your trailer be equipped with safety chains, they must be connected to the vehicle properly.  The proper way to hookup safety chains on tag along trailers is to attach the hooks to the designed safety chain receivers in the forward position.  Chains should be crossed and not able to contact the road under normal use. Crossing the chains is required.  Why? Because it prevents the coupler from contacting the road in the event of the trailer detaching from the vehicle while in tow.

Service:  Properly maintaining your trailer is essential to the long-term safety and performance of your vehicle.  Did you know that most trailer manufacturers recommend an axles service be performed on your trailer every 12,000 miles or 12 months; whichever comes first?  This service requires taking the hubs apart, repacking the bearings, and replacing the seals. 

If you have NC Trailers perform your axle service, we also perform our Trailer Checkup which includes inspecting the brakes, lights, lug nuts, tires, tire pressure, springs, bushings and more.  Our Hookup Techs review the service requirements with customers as part of our Trailer Safety Advantage Service.  

Wouldn't it be easier to just let the customer hookup and go rather than including the Trailer Safety Advantage with every trailer sold at the dealership? Yes.  But we have developed this procedure over the last 20 years to help our customers be as safe as possible when using our products.  We often teach experienced drivers something they didn't know.  This is one of the reasons customers have continued to choose NC Trailers for the last 20 years.