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Frequently Asked Questions | NC Trailers

Where can I find the most detailed information about trailers sold at North Carolina Trailer Sales?

Many of the details about our trailers can be found on our website.  If additional information is needed, please call our customer service department at 336-475-5054 and request the specific information you are searching for and our professional staff will be more than happy to assist you.


Do you accept credit cards?

Yes! We accept Visa, DIscover, and MasterCard.


Do you offer any discounts for your trailers?

Yes!  We offer a 2% discount on all trailers if you pay with cash, money order or certified check. All trailers purchased with credit cards or financing will be charged the advertised price plus any applicable finance charges. We pride ourselves on making sure our customers do not have any unexpected or hidden fees when making a purchase decision. Upon request, we will write you a quote to include all your options and fees prior to you making a purchase decision.


Can I finance a trailer?

Yes!  Down payments and monthly payments vary depending on the trailer and the customer's credit application.  
To apply for financing, visit the financing tab on our website or click here
http://nctrailers.localedgedemosite.com/financing


How long does it take to complete the paperwork when purchasing a trailer?

When we are not real busy, it takes about 30 minutes to complete the necessary DMV paperwork and hook up your trailer.  At peak times, we may have multiple customers purchasing trailers at the same time, which can result in longer wait times for customers.  Hint:  If you know ahead of your arrival which trailer you want to purchase, just give us a call and place a deposit on the trailer.  We will prep your trailer and paperwork to make picking the trailer up and getting back on the road much faster.


What can I do to make sure the trailer I’m interested in will not be sold by the time I get to your location?

You can place a deposit on the trailer within 2 weeks of your expected pickup date to ensure the trailer will be here when you arrive. This is also allows us to prepare your trailer ahead of your arrival which saves you time.


Does North Carolina Trailer Sales offer pre-owned trailers for sale?

Yes! North Carolina Trailer Sales offers both new and used trailer models.  Our inventory of used trailers will vary from day to day so make sure you call us at 336-475-5054 or check the online pre-owned inventory to see what’s currently available.


Can I have my trailer repaired at North Carolina Trailer Sales?

Yes! You do not have to purchase your trailer from us in order to have it repaired by us. Our professional repair team will repair your trailer whether it was purchased from us or not.


What is the warranty on a new trailer purchased at North Carolina Trailer Sales?

Each new trailer has a manufacturer’s warranty. We can provide the details of each manufacturer's warranty upon request. North Carolina Trailer Sales is an authorized repair center for the manufacturers of all the new trailers we sell.  All warranty claims require the manufacturer's approval prior to work being performed. Contact North Carolina Trailer Sales or the trailer manufacturer if you have any issues and we will be glad to help.


Can I purchase an extended warranty for my trailer?

Yes! North Carolina Trailer Sales offers extended warranty for new trailers. Contact our customer service department for details.


Can I get a service/maintenance package for my trailer?

Yes! North Carolina Trailer Sales offers service packages for all the trailers we sell at the time of purchase.


What should I do if I have a problem with the tires on my trailer?

Some tires have a warranty through the tire manufacturer. The manufacturer’s name and phone number should be found on the tire wall itself. Call the number for assistance with any tires problems that you might have.


What tire pressure should I inflate my trailer tires?

You should inflate your tires at the manufacturer’s recommended pressure. This can be found on a tire inflation sticker. If your trailer does not have a tire inflation sticker, inflate your tires to the maximum tire pressure indicated on the tire’s sidewalls.  Always check tire air pressure when the tires are cold.


 What basic routine maintenance should be done on my trailer?

Refer to your owner’s manual for complete trailer maintenance and part maintenance directions. The following are just a few maintenance tips that should be checked:

  • Be sure all parts, bolts, and nuts are tight.
  • Check tire pressure while tire is cold.
  • Do not exceed trailer capacity.
  • Be sure all lights are operating
  • Coupling ball - make sure you are using the size marked on the trailer coupling and coupling must be securely latched to the ball.
  • Cross safety chains under tongue and secure to towing vehicle.
  • Check brake operation.
  • The manufacturer of the trailer recommends that an axle service performed on trailers every 12 months or 12,000 miles, whichever comes first. We’ve found that it’s really just as important as changing the oil in your car. You can bring your trailer to our location for this service or we can pick it up at your location and save you a lot of time.

Do trailers require an inspection?

Trailer’s registered in North Carolina require a Safety Inspection yearly if the combined weight of the trailer and cargo at any point exceed 4,000 pounds. We can perform this inspection at our dealership. The cost of the inspection is $13.60.


Does the law require brakes on my trailer?

In most states, trailers with a Gross Vehicle Weight Rating of 3,000 pounds or more are required by law to have brakes on all wheels. In North Carolina, trailers with a Gross Vehicle Weight Rating of 4,000 pounds or more are required by law to have brakes. Brakes are becoming more of a necessity, especially since the introduction of the smaller sized cars. Laws regarding brakes vary from state to state.  You must check with your state's local Department of Transportation to get the brake requirements for your state.


Does it matter how the trailer is loaded?

Loading properly is very important. Always load heavier in front. The front of the trailer is the end that is attached to the tow vehicle. Place about 60% of the weight of your cargo in front of the center load line as indicated in the trailer. Heavier items should be loaded first and lighter items can be placed on top and to the rearSecure your cargo in place with rope or tie-downs. This will help protect your items as well as keep them from shifting during transit.


What size and weight can my vehicle carry?

  • Consulting the owner’s manual of the vehicle will give you the vehicle's maximum towing capacity. All towing components have a maximum weight capacity. This value is usually displayed on each piece of equipment. All of your components should be rated at a higher capacity than the heaviest trailer you will tow. Some parts have more than one capacity. For example, hitches are usually rated for maximum weight capacity and maximum tongue weight capacity. The maximum weight value represents the heaviest trailer the hitch can pull, and the maximum tongue weight represents the maximum weight that the hitch can handle pushing down on it.
  • The weight capacity of each component - the tow vehicle, the trailer hitch, ball mount, ball, and safety chains - must be greater than the gross trailer weight (GTW). The towing system will only be as strong as the weakest piece.
  • This information is essential to know before purchasing a trailer. There are towing accessories, like a weight distribution hitch, available to increase a vehicle’s towing capacity.

How do the brakes work on a trailer?  

Electric brakes are the most commonly used today. They are wired into the braking system of the vehicle and activate in unison with the vehicle’s brakes. There is also an in-cab controller which needs to be installed by a qualified technician; this device allows the trailer brakes to be engaged when you press the vehicle brake pedal, and adjusted up or down to meet the payload weight.


Where can I get a hitch installed for my vehicle?

North Carolina Trailer Sales can install class III hitches onto your vehicle. Just call our customer service department with your vehicle information and they will be glad to get you the hitch you need. We also carry a full line of ball mounts, balls, and weight distribution kits.


Is it necessary to haul my trailer level?

It is very important that when your trailer is loaded that it is as level as possible. If the trailer is not level, the suspension system in the axles can be damaged, or the tires on one axle may be overloaded. Measure the distance from the bottom of the trailer frame at the front and rear of the trailer on a level surface and compare the measurement. The measurements should be nearly equal. This should be done with the trailer in a loaded condition. If the measurements are not equal, the gooseneck stem or the hitch on the towing vehicle will need to be adjusted.


I have very little experience towing a trailer. Do you have any tips?

  • The addition of a trailer adds weight and length to the tow vehicle. With additional weight, your rig will accelerate slower and take longer to stop. You should allow for extra time when switching lanes, stopping, and passing other vehicles when you're towing a trailer. Trailer brakes can help improve your stopping power. The extra length that a trailer adds can also cause problems on turns. Because the trailer does not follow the exact path as the vehicle on turns, you must swing out wider when traveling around bends and corners.
  • To conserve fuel when towing, travel at moderate speeds. Faster speeds increase wind resistance, reduce gas mileage, and place added strain on the vehicle and trailer. When traveling over long or steep hills or on gravel roads, use a lower gear to ease stress on your transmission and engine. Shifting out of overdrive and into a lower gear may also improve vehicle gas mileage.
  • Be extra cautious of potholes and other large bumps. They can damage the tow vehicle, trailer hitch, and trailer. When pulling a trailer, take your time and be careful.
  • If for some reason (a gust of wind, a downgrade, a pass by a larger vehicle, etc.) the trailer does begin to sway, the driver needs to assess the situation to determine the proper course of action.

What is the difference/benefits between leaf springs and torsion type axles?

Majority of trailers have leaf-spring axles; however, torsion axles have been increasingly used due to their superiority in longevity, stability, and safety. Leaf springs provide cushion in a trailer’s suspension by attaching to axles with U-bolts. On torsion axle trailers, the cushioning function is built into the axle. Self-contained and sealed, torsion axles resist rust and corrosion better than traditional leaf spring axles. Torsion axle trailers lower the center of gravity of the load you are hauling, thereby providing more stability for the trailer, but if you have a flat tire a torsion axle requires a spare wheel before you are able to continue pulling the trailer. A torsion axle trailer also has the drawback of a low variable-rate, giving less flexibility when loaded or going over harsh terrain. Some experts say that leaf springs are the better option while torsion axles are the best option.

  • Leaf Spring Pros: Locate and control the axle. Superior stability when loaded. Easier to lift.
  • Leaf Spring Cons: Harder to tune for ride. Heavy weight. Prone to axle wrap. Take up a lot of space. Susceptible to noise.
  • Torsion Axle Pros: Easy to make minor adjustments in ride height.
  • Torsion Axle Cons: Spring rate not progressive. Limited wheel travel. Few aftermarket options

What is the difference/benefits between electric and surge brakes?

  • Electric brakes are the most commonly used brake package with trailers, unless it is a boat trailer or watercraft hauling trailer, which mainly come with surge brakes because electric brakes can short out if the trailer is backed into the water. A trailer with electric brakes that will be used to back a watercraft into water should be coated to prevent corrosion, and all plug-in connections should be filled with silicone grease to prevent short outs. Electric brakes allow you to control them from the vehicle as were surge brakes rely on pressure being applied to the hitch to activate them.
  • Electric Brake Pros: Added control. Ability to apply the trailer brakes independently of your tow vehicle's brakes. They help in reducing sway, for example, if your trailer starts swaying to the point of losing control applying the trailer's brakes only can straighten it back out.
  • Electric Brake Cons: Will not last long in underwater conditions. You may forget to unplug them before backing into water which may cause a short out. Need knowledge of when to apply brakes manually if deemed necessary.
  • Surge Brake Pros: Will not cause a short when backing trailer into water. Automatic control of brakes without manually adjusting brakes when deemed necessary. Popular among watercraft trailers. Good performance over a long lifetime.
  • Surge Brake Cons: The trailer has to be close to perfectly level for them to work correctly, and most weight distribution hitches cannot be used with them. For example, on long downgrades you may get to the bottom with fried trailer brakes, and having to stick a screwdriver in the actuator to back up unless you have a lock-out solenoid wired to the back-up lights, which is illegal in some areas because you cannot control them from the cab.

Will my vehicle be able to pull the trailer I want?

Each tow vehicle has a different tow capacity. You should always check your tow vehicle's owner's manual to find the specifications for towing.


Where can I get a brake controller and the wiring installed?

North Carolina Trailer Sales has technicians with years of experience that can install a brake controller on your vehicle. Call our customer service department to get pricing and to schedule an appointment.


Someone rear-ended my trailer and my insurance company needs a quote for the needed repairs. Can you provide a repair quote to my insurance company?

Yes! Bring your trailer to us and we would be glad to get a quote to your insurance company for you.


Why does my trailer fishtail? Fishtailing is usually caused by having improper tongue weight on the tow vehicle hitch ball, and can cause loss of control of the tow vehicle. You will need to adjust the tongue weight to correct this problem. Make sure your towing vehicle can handle the extra weight.


How much tongue weight should I have on my trailer?

Tongue weight is the amount of the trailer’s weight that is transferred to the tow vehicle through the trailer tongue or gooseneck. As a rule of thumb, Tag along trailers (bumper pull trailers) should have about 10-15% of the total weight (trailer weight plus everything that is on the trailer) be on the tongue.  Gooseneck trailers should have 20-25% of the total weight be on the tongue.


Is it necessary to haul my trailer level?

It is very important that when your trailer is loaded that it is as level as possible. If the trailer is not level, the suspension system in the axles can be damaged, or the tires on one axle may be overloaded. Measure the distance from the bottom of the trailer frame at the front and rear of the trailer on a level surface and compare the measurement. The measurements should be nearly equal. This should be done with the trailer in a loaded condition. If the measurements are not equal, the gooseneck stem or the hitch on the towing vehicle will need to be adjusted.


Do you have a refund policy?

Yes!

Refunds: We will notify you of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment to processing of your shipment and the issuing of a credit back to the account used for the original purchase. Unless the return is due to our error, the shipping and handling charges will be deducted from the refund.

Packing and Sending Your Return: Simply include the return item, a copy of the purchase receipt, your contact name and phone number. Wrap and package items securely. An insured shipper that provides delivery confirmation such as UPS, USPS or FedEx is recommended.

Send Return Packages to The Following Address:

North Carolina Trailer Sales, Inc. - Returns

221 Boots Evans Rd

Thomasville, NC 27360

Problems or Questions: Call us at 336-475-5054 or email us at ncts.information@gmail.com.